Privacy Policy

1. Who we are

LA Luxury Ride provides luxury transportation in Los Angeles County and Southern California, including Stretch Escalade service, Sprinter van rentals, party bus rentals, airport transfers, weddings, nights out, and corporate travel.

Contact us at +1 213-318-3372 or through the quote form on laluxuryride.com.

2. Information we collect

Information you give us

When you request a quote, call, text, or otherwise contact us, we may collect:

• Full name
• Email address
• Cell phone number
• Ride type and vehicle preference
• Number of passengers
• Ride date, pickup time, and hours required
• Pickup location and destination
• Any notes you include about the event or itinerary

Information collected automatically

When you visit the website, we and our service providers may collect device and usage data such as IP address, browser type, pages viewed, referring URL, date and time of visit, and approximate location derived from IP address. This may happen through cookies, pixels, and similar tools.

Communications

If you call or text us, we keep the phone number and the content needed to answer your request, schedule a vehicle, or follow up on a booking.

3. How we use information

We use personal information to:

• Provide quotes, reservations, and transportation services
• Confirm pickup details, vehicle assignment, and schedule changes
• Respond to calls, texts, emails, and form submissions
• Send service messages about your ride
• Send marketing texts or emails only if you have agreed to receive them
• Improve the website, fleet offerings, and customer experience
• Detect fraud, protect our drivers and guests, and comply with law

4. Text messages and phone calls

By submitting a quote form and checking the consent box, you agree that LA Luxury Ride may contact you by phone or text message at the number you provide, including about availability, pricing, and your reservation. Message frequency varies. Message and data rates may apply.

You can opt out of marketing texts at any time by replying STOP. For help, reply HELP or call +1 213-318-3372. Consent to receive texts is not a condition of purchasing transportation.

5. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the website, forms, CRM, messaging, payments, and dispatch — including LeadConnector / GoHighLevel for quote forms
• Chauffeurs, partners, and vendors only as needed to fulfill a booked ride
• Professional advisors such as insurers, accountants, or lawyers
• Authorities when required by law, court order, or to protect safety and legal rights
• A buyer or successor if the business is transferred

Those providers are expected to use the information only to perform services for us or as required by law.

6. Cookies and analytics

The website may use cookies, pixels, and similar technologies to remember preferences, keep forms working, measure traffic, and understand how visitors use the site. You can control cookies through your browser settings. Blocking some cookies may affect form or chat features.

7. How long we keep information

We keep quote and booking information for as long as needed to provide the ride, handle follow-up, meet legal, tax, and insurance requirements, and resolve disputes. We then delete or de-identify the information when it is no longer needed.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website or transmission is completely secure, so we cannot guarantee absolute security.

9. California privacy rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

• Know what personal information we collect and how we use it
• Request access to or deletion of your personal information
• Correct inaccurate information
• Opt out of certain sharing, if applicable
• Not be discriminated against for exercising these rights

To make a request, call +1 213-318-3372 or submit the contact form on this website. We may need to verify your identity before completing the request.

10. Children

The website and booking services are intended for adults arranging transportation. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us and we will delete it.

11. Third-party links

The site may link to third-party sites such as review platforms. Their privacy practices are their own. Review those policies before providing information there.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we do. Continued use of the website after an update means you accept the revised policy.

13. Contact

LA Luxury Ride
Los Angeles, California
Phone: +1 213-318-3372
Website: laluxuryride.com

If you have questions about this policy or how we handle your information, call or text the number above.